I know you are used to moans about repairs so I'm going to break the pattern and give some praise to Wates. Our roof is only five years old but already we have had yearly repairs for leaks in the same place. The workmen came and within the hour 'fixed' the problem, until the following leak a few months later. This morning, as arranged, the roofers from Wates arrived and went on the roof to see what the problem was. For the first time since the problem began, a proper analysis was done, and it wasn’t a quick “fix”, they took a day and a half to do the repairs properly, but it will mean that the leaks will be a thing of the past. The three Polish roofers from Wates are lovely. They arrived, showed their ID, covered their shoes and really seemed to know what they were doing. So when you hear the moans (some of which are justified) from residents about repairs, please remember this email as I am sure there are other satisfied people. By the way, neither Wates nor the workmen know I am on the board so I am not getting preferential treatment.